Objective
This article helps you turn memory extraction on or off for one Conversations configuration linked to a memory store, which controls whether observations and summaries are extracted from that traffic. You can also update the configuration's name and description here.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow reading Conversation Memory memory stores.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Data sources tab and choose Twilio communications data.
- Find the configuration you want to change and select Edit at the end of its row. The Edit settings panel opens.
- Update the Configuration name or Description if you need to.
- Select or clear Enable memory extraction. When enabled, observations and summaries are automatically extracted from Twilio Conversations.
- Select Save. A You have successfully updated the configuration settings. confirmation appears and the table reflects the new state.
Additional Information
- The panel also shows the Conversation configuration ID, which you can copy.
- To manage everything else about the configuration, use Manage conversation configuration in the panel, which opens it in Conversation Orchestrator.
- If the save fails, a Failed to update configuration settings. Please try again. message appears and the configuration is left unchanged.
This content was generated by AI and reviewed, edited, and verified by a human.