Objective
This article helps you create a new trait group in a memory store. Trait groups organise the fields on your customer profiles, so you can keep, for example, contact details separate from subscription or loyalty details.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow listing and creating Conversation Memory trait groups.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Traits tab.
- Select Add trait group.
- Enter a name and description for the group.
- Confirm to add it. The new group appears on the Traits tab as its own card, ready for you to add trait fields to it.
Additional Information
- Each memory store has a limit on how many trait groups it can hold. If you have reached it, a Trait group limit reached message appears and tells you to delete an existing group before adding a new one.
- A new group starts empty and shows No traits yet. Use Add trait on the group's card to add fields to it.
This content was generated by AI and reviewed, edited, and verified by a human.