How do I change the notification email for a compliance registration? – Twilio Support

Objective

Update where Twilio sends status updates about a registration, and change its friendly name, without resubmitting the whole registration for review.

Trust Hub

Twilio Console

In the Twilio Console, select Communications in the left sidebar.
Select Trust Hub, then Registrations.
Open the registration you want to change, for example an A2P 10DLC Brand, an A2P 10DLC Campaign, or a regulatory compliance registration.
Select Registration settings. On some registrations this sits behind More options in the page header.
In Edit registration settings, note the message that only some fields are editable, then update what you need:
Registration friendly name
Under Notification settings, the Email address
Under Notification settings, the Status callback URL, a webhook for registration status notifications
Select Save changes. A confirmation tells you the registration settings were updated successfully. Select Cancel to discard your changes.

Only the fields shown in this panel can be changed here. To alter the substance of a registration, its use case, business details, or documents, you have to edit and resubmit the registration itself.
If the update cannot be saved, a message appears saying the registration could not be updated and asking you to try again.
For a compliance profile, the equivalent option is Profile settings on the profile details page.

This content was generated by AI and reviewed, edited, and verified by a human.