Objective
This article helps you change an existing identity rule in a memory store, its name, the trait fields mapped to it, or its position in the priority order.
Product
Conversation Memory
Environment
Twilio Console
User Account Permission/Role(s) Required
Your role must allow reading and updating Conversation Memory identity resolution settings.
Procedure
- In the Twilio Console, select Data in the left sidebar.
- Select Conversation Memory, then Memory stores.
- Select the store, then open the Identifiers tab.
- Under Priority, open the actions menu at the end of the rule's row and select Edit rule. The Edit identity rule panel opens.
- Note the Edits are not retroactive warning at the top of the panel.
- Update the rule name, the trait fields mapped to the rule, or its priority position.
- Select Save changes. An Identifiers updated successfully. confirmation appears, noting that changes take a few moments to take effect.
Additional Information
- Edits to an existing rule are not applied retroactively to profiles that already exist.
- Default identity rules keep their name, the name field is unavailable for them, but you can still change their trait mapping and priority.
- You can also reach this panel from the store's Traits tab: for a trait marked with an Identifier badge, choose Manage identifier from its row actions.
- If the update fails, a Failed to update identifier message appears and the rule is left unchanged.
This content was generated by AI and reviewed, edited, and verified by a human.