Objective
This article explains the rules your subaccount list must follow before a bulk action will accept it, and what each validation message means, so you can fix a rejected CSV file or pasted list quickly.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Under Account settings, select Subaccount management.
- Select the Bulk actions tab, select New Bulk action, choose your action, and select Next to reach the Input subaccount SIDs step.
- If you are uploading a file, prepare it as a CSV with a single column headed Subaccount_SID and one subaccount SID per row. Select Download CSV template here on the step to start from the correct format.
- If you are pasting instead, put the SIDs in the Subaccount SIDs box separated by commas or on new lines.
- Check your list against these limits before selecting Next:
- At most 1,000 subaccount SIDs per action.
- Every entry must be a valid subaccount SID belonging to the main account you are working in.
- The CSV file must be smaller than 400 KB.
- The list cannot be empty.
- Select Next. If the input is valid you continue to Confirm and submit, where Subaccounts uploaded shows how many subaccounts the action will apply to.
Additional Information
- Validation messages and what they mean:
- The uploaded file does not match the required format. Please use the template CSV file to input your data. The CSV column heading or layout is wrong; start again from the template.
- The uploaded file exceeds the maximum number of subaccounts allowed. Please upload a file containing 1,000 or fewer subaccounts. / You have entered more than 1,000 subaccount SIDs. Please enter 1,000 or fewer subaccounts. Split the work across several bulk actions.
- The uploaded file contains invalid account SIDs. Please make sure that each row contains a valid subaccount SID from this main account. / You have entered invalid account SIDs. Please make sure that each entry is a valid subaccount SID from this main account. One or more entries is malformed or belongs to a different main account.
- The uploaded file exceeds the maximum file size. Please upload a file smaller than 400 KB.
- Please upload a CSV or paste at least one subaccount SID. The input is empty, or the CSV contains only its header row.
- Only csv files are allowed and Please upload a single CSV file. Upload exactly one CSV file.
- More than one problem can be reported at the same time; fix each message before continuing.
- Duplicate SIDs are collapsed automatically. A list containing the same SID twice counts once in Subaccounts uploaded.
- A rejected CSV file stays attached, which keeps the paste box disabled. Remove the file explicitly if you want to switch to pasting. A rejected pasted list stays in the box so you can edit it in place.
This content was generated by AI and reviewed, edited, and verified by a human.