Objective
When the losing carrier rejects one of the numbers in your port-in request, the whole request waits on you. This article shows you how to drop the rejected number so the remaining numbers can continue to port.
Product
Phone Numbers
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Numbers & senders, then Port and host.
- Select the Port-in US Local tab.
- Select the ID of the request showing Action Required.
- On the Porting request status tab, read the Review your phone numbers notice, it explains that at least one number was rejected by the losing carrier and what your options are.
- Scroll to Numbers requested and find the rejected number.
- Select the actions menu on its row and choose Delete phone number.
- The confirmation explains that the number will be removed from this porting request and the rest of the request continues unchanged. Select Delete.
- A confirmation message appears: Rejected Phone Number removed successfully.
- Resubmit the port-in request with the corrected information.
Additional Information
Every phone number that was not rejected continues through the port-in process unless the request is cancelled or that number is removed.
If you would rather start over, cancel the whole request instead.
If the removal fails, a message appears: Failed to remove the phone number. Try again.
This content was generated by AI and reviewed, edited, and verified by a human.