Objective
A US local number port-in cannot proceed until the Letter of Authorization (LOA) is digitally signed. This article shows you how to reach the signature request and sign it.
Product
Phone Numbers
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Numbers & senders, then Port and host.
- Select the Port-in US Local tab.
- Find the request showing Waiting for Signature and select Sign the LOA on its row, or select the request's ID to open it.
- On the Porting request status tab the request shows Pending LOA signature, together with the message We're awaiting your digital signature on the Letter of Authorization (LOA) to proceed. and the email address the authorization link was sent to.
- Select Sign LOA, either the action in the page header or the link in the Letter of authorization (LOA) row, to open the signature request and complete the signing.
- Once the LOA is signed, the request moves to In review and the page offers Download LOA instead of Sign LOA.
Additional Information
The authorization link goes to the email address of the registered legal representative for the request, shown in Email for signing the LOA.
If the email never arrived, select Haven't received the email?
If the email address on the request is wrong or needs updating, contact Twilio Support and quote the porting request ID.
Once the LOA is signed, the page also offers Submit a new U.S. port-in request if you have more numbers to port.
This content was generated by AI and reviewed, edited, and verified by a human.