Objective
This article shows you how to find the invitations waiting for you in the Twilio Console and respond to them. Accepting an invitation gives you access to the account, organization, or billing group you were invited to; declining removes the invitation without granting access.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select your account name in the top bar to open the account switcher.
- Select View my accounts.
- Select the Invites tab. The badge on the tab shows how many invitations are waiting.
- Each pending invitation appears as its own card, headed with what you have been invited to, for example You have been invited to Test Account, and tagged with the type of access: Account, Organization, or Billing Group. An invitation covering more than one account or billing group shows a count instead of a name.
- To join, select Accept invite on that card. A confirmation appears, for a single named item, You have successfully accepted the invite request to join {name}; for an invitation covering several items, You have successfully accepted the invite request.
- To turn the invitation down, select Decline invite. You see You have declined the invite request to join {name}, or You have declined the invite request for a multi-item invitation.
- After accepting an account invitation you are returned to the My accounts list, where the new account now appears. After accepting an organization invitation you are taken to your organization overview.
Additional Information
- If you have nothing waiting, the tab shows No pending invites with the note You'll see any pending invitations when you're invited to join an account or organization here.
- If the invitation list cannot be loaded, you see Unable to load invitations and There was an error loading your invitations. Please reload the page and try again.
- An invitation that has already been actioned returns the reason when you try again, for example Invitation has already been accepted. Reload the page to see the current state.
- A connection problem while responding shows We're having trouble connecting to our servers. Try again.
- A request to transfer ownership of one of your own accounts to an organization behaves differently: it offers Accept ownership transfer and has no Decline invite button.
This content was generated by AI and reviewed, edited, and verified by a human.