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How do I enable WhatsApp Business Calling for my sender?

Objective

This article shows you how to point a WhatsApp sender at a TwiML application so it can handle WhatsApp Business Calling.

 

Product

Programmable Messaging, Programmable Voice

 

Environment

Twilio Console

 

Procedure

  1. In the Twilio Console, select Communications in the left sidebar.
  2. Select Numbers & senders, then Overview.
  3. Select WhatsApp.
  4. Select the actions menu on the sender's row and choose View details.
  5. Select Configuration details, then Voice configuration.
  6. Select Edit Details.
  7. In Edit voice endpoint configuration, under Endpoint Configuration, use Connect to a TwiML application to select the TwiML application you want to use with this sender.
  8. Select Save.
  9. A confirmation message appears: Voice endpoint configuration updated successfully.

 

Additional Information

You must select a TwiML application before saving; otherwise the form reports Please select a TwiML application.

If the TwiML application you choose is already configured for this sender, the form asks you to select a different one.

If TwiML applications cannot be loaded, a message appears: Unable to retrieve TwiML applications. Please try again. Create or review your TwiML applications under Builder tools › TwiML host & config › TwiML apps.

 

This content was generated by AI and reviewed, edited, and verified by a human.

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