Objective

This article helps you upgrade a Twilio trial account to a paid account by adding funds to your balance, so you can use the full Twilio platform without the limits of a trial.

Product

Twilio Console, Billing

Environment

Twilio Console

User Account Permission/Role(s) Required

You need the account-level permission to upgrade the account. Without it, the page shows Access is required and the message To view this page, you need additional permissions. Contact your organization or account administrator.

Procedure

1. In the Twilio Console, select the Trial badge in the account status area at the top of the page.
2. Select Upgrade. The upgrade page opens with the heading Upgrade your account to keep building.
3. Select Upgrade account to start the three-step upgrade.
4. On Your account and tax details, choose Business or Individual, enter your legal name, and enter your tax address. Enter any tax IDs requested for your country or region, then select Next.
5. On Starting balance and auto-recharge, choose a starting balance amount, three preset amounts are offered in your billing currency (for example $20, $50 and $100 in US dollars), or select Custom amount and enter your own. Set your auto-recharge preferences, then select Next.
6. On Add payment details, check the starting balance shown at the top of the step, then enter your card details under Payment details.
7. Select Upgrade to submit the payment.
8. Review the Order summary on the Upgrade complete page, it lists your account details, balance, and payment method, then select Finish.
9. The confirmation screen shows UPGRADE, COMPLETE along with the balance you bought and the free units included. Select Start building to return to the Console.

Additional Information

• Your billing currency is determined by the country in your tax address, so the balance amounts offered change if you go Back and change the country.
• If you have a promo code, use the Promo Code tab on the balance step instead of choosing an amount. 
• If you leave the upgrade before finishing, Twilio saves your progress. The confirmation dialog offers Continue with upgrade or Come back later.
• Upgrading may be paused for a compliance review. 
• Messaging and Voice require additional carrier registration before you can start sending traffic.

This content was generated by AI and reviewed, edited, and verified by a human.