Objective
This article shows you how to stop an in-flight US local number port-in request, and explains what cancelling does to the numbers in it.
Product
Phone Numbers
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Numbers & senders, then Port and host.
- Select the Port-in US Local tab.
- Find the request you want to stop and either:
- select the actions menu on its row and choose Cancel request, or
- open the request and select Cancel request.
- The Cancel port-in request confirmation explains: Canceling this request stops the port-in for all of its phone numbers. This cannot be undone, you would need to submit a new porting request.
- Select Cancel request to confirm, or Keep request to back out.
- A confirmation message appears: Porting request canceled successfully. The request is removed from the list.
Additional Information
Cancelling cannot be undone. To port the same numbers later you must submit a new porting request.
Cancelling applies to every number in the request. If you only want to drop one number, for example one the losing carrier rejected, remove that number instead.
Completed requests cannot be cancelled: their actions menu offers only View details.
If the cancellation fails, a message appears: Failed to cancel the porting request. Try again.
This content was generated by AI and reviewed, edited, and verified by a human.