Objective
This article shows you how to respond when a Twilio organization asks to take ownership of an account you own. Accepting hands control of the account to that organization while leaving you with the administrator role on it.
Product
Twilio Console
Environment
Twilio Console
Procedure
- In the Twilio Console, select your account name in the top bar to open the account switcher.
- Select View my accounts.
- Select the Invites tab.
- Find the card headed {organization name} has requested to take ownership of {account name} and select Accept ownership transfer.
- A confirmation window opens, headed {organization name} requested to take ownership of {account name}. Read the explanation: the organization will gain full control over the account, and your role will change to administrator.
- Select Accept ownership transfer to confirm, or Cancel to leave the request pending.
- On success you see The owner of {account name} account has been updated to organisation {organization name}, they will be notified by email.
Additional Information
- If you have a personal credit card attached to the account, remove it before accepting the request. The request card links you to the account's billing settings so you can do this first.
- If you do not respond before the stated expiry date, ownership of the account transfers automatically.
- An ownership transfer request has no Decline invite button, the only actions are to accept it or to leave it until it expires.
- If the transfer cannot be completed you see We're having trouble connecting to our servers. Try again, and the confirmation window closes. Reload the page and try again.
This content was generated by AI and reviewed, edited, and verified by a human.