SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

How do I view and manage my WhatsApp senders?

Objective

This article shows you where to find your WhatsApp senders, check their verification status and quality rating, and see the WhatsApp Business Account details that apply to your senders.

 

Product

Programmable Messaging

 

Environment

Twilio Console

 

Procedure

  1. In the Twilio Console, select Communications in the left sidebar.
  2. Select Numbers & senders, then Overview.
  3. Select WhatsApp.
  4. The table lists your senders with columns for the sender ID, Business display name, Capabilities, Sender Status, Quality rating and Throughput.
  5. Expand the WhatsApp account information card to see the WhatsApp Business Account ID and Messaging limits that apply.
  6. Select the actions menu on a sender's row and choose View details to open it. The sender's pages are Configuration details (with Messaging configuration and Voice configuration) and Business profile information.

 

Additional Information

The row actions menu also offers Delete sender.

If your account is still on trial and you have no senders, the page shows an Upgrade to get started card instead of the table.

To add a sender, select Set up a new WhatsApp sender.

 

This content was generated by AI and reviewed, edited, and verified by a human.

Have more questions? Submit a request
Powered by Zendesk