Objective

This article shows you how to swap the regulatory registration and address attached to an existing phone number, for example when your business details change or you need to point the number at a different approved registration.

Product

Phone Numbers, Trust Hub

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Numbers & senders, then Overview.
3. Select Phone Numbers, then My Inventory.
4. Select the actions menu on the number's row and choose View numbers details.
5. Select Compliance registration, then Update Registration.
6. Under Who is this registration for?, choose Business or Individual, then select Next.
7. On Select Registration, choose an existing approved registration to associate with this phone number, then select Next. The page reads Choose an existing registration to associate with this phone number.
8. On Select Address, search by address ID, friendly name or street address and pick an in-country address, then select Next.
9. On Update registration, review the legal name, registration number, registration authority, contact details and address you selected. Tick I confirm I want to update the registration for this number.
10. Select Update.
11. A confirmation message appears: Registration updated successfully.

Additional Information

Update Registration is only offered for numbers that use a regulatory compliance registration. It is not available for US A2P, US toll-free or Canadian CA 10DLC numbers.

You must select an address before you can continue; the address picker searches your Trust Hub compliance addresses.

You must tick the confirmation box before Update is accepted.

If the update fails, a message appears: Failed to update registration. Please try again.

This content was generated by AI and reviewed, edited, and verified by a human.