Objective
If the person who has to sign your port-in Letter of Authorization (LOA) never received the email, this article shows you how to get the signature request link again so you can share it directly.
Product
Phone Numbers
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Numbers & senders, then Port and host.
- Select the Port-in US Local tab.
- Select the ID of the request that is waiting for signature.
- On the Porting request status tab, in the awaiting-signature card, select Haven't received the email?
- The Resend LOA for digital signature panel opens and confirms the email address the authorization link was sent to.
- Select Copy and share signature request to copy the signing link to your clipboard, then send it to the signer yourself. A confirmation message appears: Signature request link copied to your clipboard.
- If you cannot proceed, select Contact support.
Additional Information
The link is only sent to the registered legal representative for the request. If that email address is incorrect or needs updating, contact Twilio Support and quote the porting request ID.
If the copy fails, a message appears: Could not copy the signature request link.
This card only appears while the request is still awaiting signature. Once the LOA is signed it is replaced by Download LOA.
This content was generated by AI and reviewed, edited, and verified by a human.