Objective
This article shows you where to find the Support Center in the Twilio Console, what your support plan includes, and which ways of contacting Twilio Support are available to you.
Product
Twilio Support
Environment
Twilio Console
Procedure
- In the Twilio Console, open the help menu in the top bar.
- Select Support Center.
- Read the description under the Support Center heading. It summarizes what your current support plan includes and links to View support plans.
- Choose how you want to get help from the options shown on the page:
- Ask Twilio Assistant, get instant answers and guidance for most common issues.
- Support tickets, submit a ticket or track progress on tickets you have already submitted.
- Chat with a live agent, start a live chat session with Twilio Support.
- Call support, see the phone numbers you can call.
Additional Information
Which options you can act on depends on your support plan:
- Developer plan, web support is included, with responses typically within 1 business day.
- Production plan, includes live chat and dedicated ticket handling.
- Business plan and Personalized plan, include live chat, phone support, and ticket submission.
If live chat or phone support is not part of your plan, the card still appears but offers View support plans instead. On a Trial account it offers an option to upgrade your account first, because paid support plans become available after the upgrade.
This content was generated by AI and reviewed, edited, and verified by a human.