Objective
This article shows you how to open the Twilio Assistant from the Support Center to get instant answers and guidance on common issues, without waiting for a support agent.
Product
Twilio Support
Environment
Twilio Console
Procedure
- In the Twilio Console, open the help menu in the top bar.
- Select Support Center.
- Find the Ask Twilio Assistant card, which offers instant answers and guidance for most common issues.
- Select Ask Twilio Assistant.
- The assistant opens in a chat panel. Type your question to get an answer.
Additional Information
- The Twilio Assistant is available on every support plan, including Trial accounts, so it is the fastest route to an answer if your plan does not include live chat or phone support.
- On the Developer plan and on Trial accounts, where ticket submission is not offered, the assistant is also the way to raise a request with Twilio Support.
This content was generated by AI and reviewed, edited, and verified by a human.