Objective

Some countries require an approved compliance registration before you are allowed to buy a phone number there. This article shows you where to track those registrations and what to do next for each one.

Product

Phone Numbers

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Numbers & senders, then Overview.
3. Select Phone Numbers, then Pre-purchase registrations.
4. The table lists each registration with its Registration Name, Type, country and status.
5. To narrow the list, search by registration name or use the Country and Status filters. Status offers Approved, Rejected, Pending Review, In Review and Draft.
6. Select the actions menu on a registration's row to continue with it. Depending on its status you will see View details in Trust Hub, Provision a phone number, Review registration, Complete registration or Resubmit registration.

Additional Information

Once a registration is approved you can buy and use the numbers it covers. Purchased numbers then appear under Phone Numbers › My Inventory.

View details in Trust Hub opens the registration in Trust Hub, where the full submission and any reviewer feedback are recorded.

To start a registration for a new country, select Set up a new phone number and follow the guided setup.

This content was generated by AI and reviewed, edited, and verified by a human.