Objective

This article shows you how to add or remove the email addresses copied on an existing support ticket, so the right colleagues receive updates on it.

Product

Twilio Support

Environment

Twilio Console

Procedure

1. In the Twilio Console, open the help menu in the top bar.
2. Select Support Center.
3. On the Support tickets card, select View ticket history.
4. On the Support Tickets page, select the ID of the ticket you want to change.
5. In the ticket summary, find CCs and select Edit.
6. In the Add CCs dialog, use the CCs field to enter email addresses, or remove any you no longer want copied.
7. Select Save.
8. CCs updated successfully. confirms the change, and the updated addresses appear in the ticket summary.

Additional Information

• Each entry must be a valid email address. An invalid entry is rejected with Invalid email address and the address it objected to.
• The combined list of copied addresses is limited to 1000 characters.
• Selecting Save without making any changes simply closes the dialog.
• If the update cannot be saved you see Failed to update CCs. Please try again.
• You can also set the initial copied addresses when you first open the ticket.

This content was generated by AI and reviewed, edited, and verified by a human.