Objective

This article shows you how to remove a language-specific or country-specific opt-out configuration from a Messaging Service when you no longer message that audience.

Product

Programmable Messaging

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Communications in the left sidebar.
2. Select Messaging, then Services.
3. Select the Messaging Service you want to change, then open the Opt-out tab.
4. Find the entry you want to remove:
5. For a language entry, expand it on the Language-specific opt-out keywords card and select Delete language.
6. For a country entry, expand it on the Country code opt-out keywords card and select Delete country.
7. In the confirmation dialog, Are you sure you want to delete this opt-out response?, select Delete.
8. Twilio confirms with Opt-out response deleted successfully. and the entry disappears from the card.

Additional Information

• Deleting an entry only removes that language or country combination. The service's standard Opt-out keywords still apply to those recipients afterwards.
• Deleting a country entry does not remove the language entry for the same language, and the reverse is also true, they are configured separately.
• Once an entry is deleted, its keywords are free to use again in another configuration.

This content was generated by AI and reviewed, edited, and verified by a human.