How do I buy an international phone number that requires regulatory compliance? – Twilio Support

Objective

This article shows you how to buy a phone number in a country that requires documentation before purchase, by working through the checklist that collects your compliance profile, regulatory registration, and address before the number is bought.

Product

Phone Numbers

Environment

Twilio Console

Procedure

In the Twilio Console, select Communications in the left sidebar.
Select Numbers & senders, then Overview.
On the Phone Numbers tab, select Set up a new phone number.
Choose the country in Destination country and pick a Number type, then select Search.
Select the number you want from the results and select Next.
On the Review phone number step, confirm the number, then select Next and answer the questions about how the number will be used, for example the channel (such as Messaging), whether the number is for a Business or an individual, and whether you are a Direct Customer or a vendor.
A checklist opens for the country you selected, showing the tasks that must be completed before the number can be purchased.
Complete Set up compliance profile if it is not already Complete. Every purchase must be linked to an approved compliance profile.
Complete Create or select a compliance registration. Non-US numbers require documentation that satisfies the local regulator and carriers.
Complete the regulatory compliance address task if the country requires one, create a new address or select a saved one.
Expand Select and buy number and select Buy number. Review the number on the Review phone number step and select Next to complete the purchase.
When all tasks are done the checklist shows You're all done! and offers Configure your number.

Additional Information

The exact set of tasks depends on the country's requirements. Some countries need only a registration, some need only an address, and some need both.
If a country does not allow provisioning for your account, the checklist tells you the number cannot be purchased instead of showing tasks.
A registration submitted for review shows as In Review until the regulator or carrier responds; you can leave the checklist and come back to it.

This content was generated by AI and reviewed, edited, and verified by a human.