Objective
If you message recipients in more than one language, they will use keywords in their own language to stop, start, or ask for help. This article shows you how to add a per-language set of keywords and replies to a Messaging Service.
Product
Programmable Messaging
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Services.
- Select the Messaging Service you want to configure, then open the Opt-out tab.
- On the Language-specific opt-out keywords card, select Add language.
- Choose the language from the dropdown.
- Enter the Opt-out keywords as a comma-separated list, then enter the Confirmation message Twilio should reply with in that language.
- Do the same for the Opt-in and Help keywords and their confirmation messages.
- Select Save.
- The card now lists the language as its own expandable section, select it to review the keywords and messages you saved.
Additional Information
- Enter up to 20 keywords per type, separated by commas. Keywords cannot contain spaces.
- Reserved keywords are rejected, and the same keyword cannot appear in more than one configuration. Twilio names the keyword to remove when this happens.
- You can add a section for each language you support; repeat Add language for each one.
- Language-specific keywords apply on top of the service's standard Opt-out keywords card.
This content was generated by AI and reviewed, edited, and verified by a human.