Objective
This article explains how to enable or disable single sign-on (SSO) for one managed user in your Twilio organization, so they either log in through your identity provider or with their email address and password.
Product
Twilio Organizations
Environment
Twilio Console
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Users.
- Find the user, you can search by name or email address, and select their name to open their page.
- Open the Security & login tab. The Single sign-on (SSO) section shows a switch reading Enabled or Disabled.
- To turn SSO on, select the switch while it reads Disabled. The Enable single sign-on dialog explains that:
- SSO will be enabled using the SSO profile associated with the user's domain.
- The user will be redirected to your identity provider's page for authentication.
- Twilio recommends that you inform the user before making this change.
Select Enable SSO. A confirmation appears: "Single sign-on has been enabled." 6. To turn SSO off, select the switch while it reads Enabled. The Disable single sign-on dialog asks you to read and acknowledge that: - From the next login attempt the user will not be able to log in using SSO. They will be required to log in with their email address and password. - You have or will inform the user about this change. - Disabling SSO doesn't have any impact on the roles and accounts that the user has access to.
Tick I have reviewed and acknowledge the points above., then select Disable SSO. A confirmation appears: "Single sign-on has been disabled."
Additional Information
- The Single sign-on (SSO) section only appears if single sign-on is available for your organization.
- The acknowledgement is required when disabling SSO. Submitting without it shows "Acknowledgement is required to continue".
- Select Cancel in either dialog to close it without changing anything.
- If the change cannot be saved, "Failed to enable SSO. Please try again." or "Failed to disable SSO. Please try again." appears.
- Enabling SSO for a user requires a single sign-on profile covering their email domain.
This content was generated by AI and reviewed, edited, and verified by a human.