Objective

This article explains how to open a single managed user in your Twilio organization, read their profile and status, and correct their name.

Product

Twilio Organizations

Environment

Twilio Console

User Account Permission/Role(s) Required

Managed users read permission to open the page. Managed users update permission to change the name — without it, Edit is shown but disabled.

Procedure

1. In the Twilio Console, select Settings in the left sidebar.
2. Select Organization settings, then Users.
3. Find the user you want, you can search by name or email address, and select their name to open their page.
4. The User details page shows the user's First name, Last name, email address, and Status. The status badge reads Active, Suspended, Closed, or Unknown if no status is recorded.
5. To correct the user's name, select Edit. The Edit name panel opens.
6. Update First name and Last name, then select Save.
7. A confirmation appears: "You have successfully updated the user name."

Additional Information

• The page has further tabs for the user's role assignments and their security and login settings.
• Page actions on this page include Remove user from organization and, where the user's email domain is verified by your organization, Delete user.
• If the name change cannot be saved, an error message appears and the previous name is kept.

This content was generated by AI and reviewed, edited, and verified by a human.