Objective
This article shows you how to find out why a voice trust registration was rejected and how to correct and resubmit it, so your calls get the attestation or branding you registered for.
Product
Trust Hub
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Trust Hub, then Registrations.
- Open the list for the program concerned, Branded Calling, Voice Integrity, CNAM, or SHAKEN/STIR, and open the rejected registration.
- The registration reopens with a Registration Rejected notice explaining what needs to change.
- Correct the details the notice calls out. For a rejected registration the compliance profile is fixed to the one originally submitted and cannot be changed here.
- Select Next to move through the remaining steps, then resubmit the registration.
- Alternatively, reach the same registration from the number's checklist: open the number from Communications › Numbers & senders › Overview, expand the program's task, and select the button to set it up.
Additional Information
- A rejected registration reopens at the step that needs your attention rather than at the beginning, so you only revisit what matters.
- If the rejection reason concerns your business information rather than the registration itself, you may need to correct the underlying compliance profile and start a new registration against it.
This content was generated by AI and reviewed, edited, and verified by a human.