Objective
Sending to the US and Canada requires registration for the sender types you use. This article shows you where to see whether a Messaging Service's 10DLC and toll-free registrations are complete, and how to start a registration that is still outstanding.
Product
Programmable Messaging
Environment
Twilio Console
Procedure
- In the Twilio Console, select Communications in the left sidebar.
- Select Messaging, then Services.
- Select the Messaging Service you want to check, then open the Compliance tab.
- Choose 10DLC or Toll-Free in the sub-navigation.
- On 10DLC, read the A2P 10DLC Campaign card. Its badge shows the current state, Not required, Required, In progress, Complete, Failed, or Suspended.
- If no campaign exists yet and the service has a 10DLC number, select Start 10DLC A2P campaign registration to begin.
- If a campaign already exists, select View campaign details to see its Campaign use case, Campaign description, recipient consent details, and sample messages, or Manage in Trust Hub to work with the registration itself.
- On Toll-Free, review the table of the service's toll-free numbers and each number's verification status. Select a row to open its registration.
Additional Information
- The Compliance tab is only shown for Messaging Services in regions where US and Canada registration applies.
- If the service has no 10DLC numbers, the card shows No 10DLC numbers added to this service and offers Manage senders so you can add one first. The same applies on Toll-Free with No toll-free numbers added to this service.
- One A2P campaign covers every sender on the Messaging Service, so you only register once per service, not once per number.
- Start 10DLC A2P campaign registration takes you into the guided registration checklist for the selected number.
- Registrations themselves live in Communications › Trust Hub › Registrations, which is where you go to edit or resubmit one.
This content was generated by AI and reviewed, edited, and verified by a human.