Objective
This article explains how to permanently delete a managed user in your Twilio organization, and how to transfer any accounts they own to somebody else as part of the same step.
Product
Twilio Organizations
Environment
Twilio Console
User Account Permission/Role(s) Required
Managed users delete permission. Without it, the Delete user action is not shown.
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Users.
- Find the user, you can search by name or email address, and select their name to open their page.
- Select Delete user. The Delete user dialog opens and states what will happen:
- The user will lose all access immediately.
- All user data will be deleted immediately.
- This action cannot be reversed.
- If the user owns any accounts, the dialog says so and shows a Transfer all accounts owned by … to: field. Select the user who should take over those accounts.
- Tick I have reviewed and acknowledge the information above.
- Select Delete user.
- A confirmation appears telling you the user has been successfully deleted, and you are returned to the users list.
Additional Information
- Delete user is only available when the user's email domain is verified by your organization. For a user on an unverified domain, only Remove user from organization is offered.
- The acknowledgement checkbox is required. Submitting without it shows "Acknowledgement is required to continue".
- If the user owns accounts, a transfer target is required. Submitting without one shows "Select a valid owner". The user being deleted never appears in that list.
- Deletion cannot be undone. If you only want to stop managing the user while leaving their account access alone, use Remove user from organization instead.
- If the account ownership information cannot be loaded, the dialog shows "Unable to load account ownership data".
- If the deletion fails, "Failed to delete user. Please try again." appears and you stay on the user's page.
- Select Cancel to close the dialog without deleting anyone.
This content was generated by AI and reviewed, edited, and verified by a human.