Objective
This article explains how to release a managed user from your Twilio organization. Removing a user stops your organization managing them, but leaves their Twilio account access intact, it does not delete their user account.
Product
Twilio Organizations
Environment
Twilio Console
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Users.
- Find the user, you can search by name or email address.
- Either select the actions menu at the end of their row and choose Remove user from the organization, or open the user's page and select Remove user from organization.
- The Remove user from organization? dialog explains what happens when you remove a user from your organization:
- The organization will no longer manage this user, but the user will still have access to their current accounts.
- This user will become an independent user.
- This user will lose any roles granted by the organization.
- Any account ownership will be automatically transferred to the owner of the organization.
- If single sign-on is enabled, this user will no longer be able to use it to log in.
- You can invite this user back into the organization at any time.
- Select Remove user.
- A confirmation appears telling you the user has been successfully removed from the organization and that the change will be reflected shortly.
Additional Information
- Removing a user is reversible, you can invite them back into the organization at any time.
- Remove user from the organization is not offered for the organization owner or for your own account.
- The removal is processed in the background. If it is still running when the page stops waiting, a message tells you it is still in progress; if the change does not appear after a few minutes, try again.
- If the removal fails, the dialog stays open so you can retry.
- Select Cancel to close the dialog without removing anyone.
- To permanently delete a user and their data rather than release them, see the article on deleting a user from your organization.
This content was generated by AI and reviewed, edited, and verified by a human.