Objective

This article explains how to bring the Twilio users who already use email addresses on your verified domain into your organization, so you can manage their lifecycle and their accounts centrally.

Product

Twilio Organizations

Environment

Twilio Console

User Account Permission/Role(s) Required

Import users create permission. Without it, the Import users action is not shown; you can still see the list of past imports with list permission.

Procedure

1. In the Twilio Console, select Settings in the left sidebar.
2. Select Organization settings, then Users.
3. Open the Imported users tab.
4. Select Import users and complete the import flow that opens.
5. Once the import runs, the Imported users table lists it with the columns Import initiated, the number of users imported, and the import's status, for example Complete.
6. The users brought in by the import appear on the managed users tab.

Additional Information

• You must verify a domain before you can import users. Until you have one, the page shows an Import users panel explaining the prerequisite, with a Go to learn more about this link to your organization's domains.
• Only Twilio users whose email addresses are on your verified domain can be imported.
• If your organization has a verified domain but no imports yet, the page shows "No imported users" and "You don't have any imported users yet."
• If the import history cannot be loaded, the page shows "Unable to load imported users" and suggests reloading the page.
• Importing users is the third step in the Get Started checklist on the Organization overview page.

This content was generated by AI and reviewed, edited, and verified by a human.