Objective
This article explains how to open an external user, somebody outside your Twilio organization who has access to some of your accounts, to see their profile, the roles they hold, and their security and login status.
Product
Twilio Organizations
Environment
Twilio Console
User Account Permission/Role(s) Required
External users list permission for your organization.
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Users.
- Open the External users tab, find the person you want, and select their name.
- The User details tab shows their First name, Last name, Email address, and Status. The status badge reads Active, Suspended, or Closed.
- Open the Role assignments tab to see everything they have access to, listed under Scope name & type and Role. To revoke access, use the Delete role assignments action.
- Open the Security & login tab to see the state of their Password reset, Two-factor authentication (2FA), and Single sign-on (SSO) settings, each showing Enabled or Disabled where applicable.
Additional Information
- From the Security & login tab you can select Reset password to send the user a password reset email, or reset their two-factor authentication. Each action asks for confirmation first.
- If the deletion of role assignments fails, an error message appears and nothing is revoked.
- If the security details cannot be loaded, the tab shows "Unable to load security & login details".
This content was generated by AI and reviewed, edited, and verified by a human.