Objective

This article explains how to review the accounts you have asked to join your organization but whose owners have not yet approved, and how to resend or withdraw those requests.

Product

Twilio Organizations

Environment

Twilio Console

User Account Permission/Role(s) Required

Permission to list pending accounts. Resending a request requires the resend permission, and withdrawing one requires the cancel permission, actions you lack the permission for appear disabled.

Procedure

1. In the Twilio Console, select Settings in the left sidebar.
2. Select Organization settings, then Accounts.
3. Select the PENDING tab. The Pending accounts table lists each outstanding request with Account name, Invited by, and Date invited.
4. To find a specific request, type into the search box. You can search by account name or account SID.
5. Select the actions menu at the end of a row and choose one of:
6. Resend, the Resend account invitation dialog opens. Select Resend invitation to send the request to the account owner again. A confirmation reads "You have resent a request to the account owner."
7. Remove, the Remove account invitation dialog opens. Select Remove invitation to withdraw the request. A confirmation reads "You have removed the request that was sent to the account owner."

Additional Information

• Resend is disabled when the request cannot be sent again yet, for example if it was sent very recently. The reason is shown alongside the action.
• If an account has no friendly name set, its account SID is shown in the Account name column instead.
• If a search matches nothing, the table shows "No pending accounts found" with the suggestion to try a different search term or adjust your filters.
• If the list cannot be loaded, the page shows "Unable to load pending accounts" and suggests reloading the page.
• Once the account owner approves the request, the account moves to the MANAGED tab.

This content was generated by AI and reviewed, edited, and verified by a human.