Objective
This article explains how to transfer ownership of your Twilio organization to another user in it, for example when the current owner is leaving the company or handing over administration.
Product
Twilio Organizations
Environment
Twilio Console
User Account Permission/Role(s) Required
Organization change-owner permission. Without it, the Change organization owner button is not shown on the Organization overview page.
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Overview.
- Select Change organization owner. The Change Organization Ownership dialog opens and explains that the current Owner will become an Administrator.
- Select the Choose a new owner: field and either pick a user from the list or start typing to search by name or email address.
- Select Change Owner.
- A confirmation message appears: "Ownership of the organization has been successfully changed. It will be reflected shortly." The dialog closes.
Additional Information
- Only active managed users in your organization appear in the list, and the current organization owner is excluded, you cannot transfer ownership to yourself.
- Users are listed as "Name (email address)". A user with only a name or only an email address on file is listed by whichever is available.
- You must pick a user before submitting; selecting Change Owner with nothing chosen shows "Select a valid owner".
- The change is processed in the background. If it is still running when the page stops waiting, a message tells you the change is still in progress and offers a link to refresh; if it does not appear after a few minutes, try the change again.
- To close the dialog without changing anything, select Cancel.
This content was generated by AI and reviewed, edited, and verified by a human.