How do I add and verify a domain for my organization? – Twilio Support

Objective

This article walks through adding your company domain to your Twilio organization and proving that you own it. Verifying a domain lets your organization manage the Twilio users on that domain and unlocks domain-based features such as single sign-on.

Product

Twilio Organizations

Environment

Twilio Console

Procedure

In the Twilio Console, select Settings in the left sidebar.
Select Organization settings, then Domains.
Select Add Domain. The Add domain wizard opens.
In Enter the domain name you want to verify, type your domain, for example mycompany.com or service.mycompany.com. Select Next.
On Choose verification method, answer "Which method would you like to use to verify this domain?" by choosing one option:
DNS, add a TXT verification record.
HTTPS, upload an HTML file.
I am not sure which option to use, get instructions you can send to your IT team.
Select Next, then follow the instructions for the method you picked:
DNS: copy the value shown and add it as a TXT entry for the _twilio host of your domain.
HTTPS: download the HTML file, add it to the root of the domain, and confirm the upload by visiting the link shown on the page.
IT team: copy the pre-written message from the Email to send to your IT team box and send it to your IT team.
Once the record or file is in place, select Check verification.
When verification succeeds you are returned to the domains list, where the domain now shows as verified.

Additional Information

DNS changes can take up to 72 hours to propagate. If verification fails during that window, come back and select Check verification again later.
If the domain is already registered by your organization, the wizard shows "This domain has already been registered by your organization" and stays on the first step.
If the domain is already verified by a different organization, you are told so and asked to tick the acknowledgement checkbox before continuing. Twilio recommends discussing joining that existing organization with your team first. In some cases the message directs you to contact Twilio support instead.
If you selected the IT team option and your team asks for the HTML file, go back to Choose verification method, choose HTTPS, and download the file there.
To leave the wizard without saving, select the cancel action and confirm with Close without saving. You are returned to the domains list.
To finish verifying a domain you added earlier, use the Verify row action on the domains list, the wizard opens on Choose verification method with the domain already filled in.
After you verify a domain, the existing Twilio users on it can be imported into your organization.

This content was generated by AI and reviewed, edited, and verified by a human.