Objective

This article explains how to bring a Twilio account that already exists under your organization's management, so that its usage, users, and billing can be administered centrally.

Product

Twilio Organizations

Environment

Twilio Console

Procedure

1. In the Twilio Console, select Settings in the left sidebar.
2. Select Organization settings, then Accounts.
3. Select Add existing account. The Add existing account dialog opens and explains that adding an existing account requires the consent of the account owner, who receives an email to confirm the request.
4. In the Account SID field, enter the SID of the account you want to add.
5. Select Add account.
6. A confirmation message appears: "Request to add account has been sent to the account owner for approval. The account will appear in the pending accounts tab."
7. Select the PENDING tab to track the request until the owner approves it.

Additional Information

• The owner of the account you are adding must be part of one of your organization's verified domains.
• The account is not managed by your organization until its owner approves the request. Until then it is listed under PENDING.
• If your organization has already reached its account limit, selecting Add existing account shows: "Your Organization has reached the maximum number of accounts. To increase this limit, please contact Twilio support."
• If your organization has reached its limit for trial accounts, the message reads: "Your Organization has reached the maximum number of trial accounts. To increase this limit, please register a domain."
• An Account SID is required. If the SID is not valid, the dialog stays open and shows the reason so you can correct it.
• To create a brand new account instead of adding an existing one, use Create new account on the same page.

This content was generated by AI and reviewed, edited, and verified by a human.