Objective
This article explains how to see the people who are not part of your Twilio organization but who hold access to some of your accounts, and how to change or revoke that access.
Product
Twilio Organizations
Environment
Twilio Console
User Account Permission/Role(s) Required
External users list permission for your organization.
Procedure
- In the Twilio Console, select Settings in the left sidebar.
- Select Organization settings, then Users.
- Open the External users tab. The page explains that external users are not part of your organization, but they have access to some of your accounts.
- The table lists each external user under User, Scope type, Scope name, Role, and Status.
- To find a specific person, type into the search box. You can search by name, email address, or user SID.
- To narrow the list, select Add filters, tick Status or Role, choose a value, and select Apply.
- To act on an external user, select the actions menu at the end of their row:
- Edit all role assignments, opens their role assignments page so you can change the scopes and roles they hold.
- Delete role assignments, revokes all of their role assignments. Confirm with Delete in the dialog; a confirmation reads "Role assignments deleted successfully."
- Select an external user's name to open their page, where you can review their details, role assignments, and security and login status.
Additional Information
- Search requires at least three characters. Typing fewer shows "Query must be at least 3 characters".
- Delete role assignments is not offered for your own account.
- If a search matches nothing, the table shows "No external users found" with the suggestion to try a different search term or adjust your filters.
- If your organization has no external users, the page shows "No external users".
- If the list cannot be loaded, the page shows "Unable to load external users".
- Where a user holds several scopes or roles, the pills in those columns are truncated with a "+N more" indicator.
- Select Cancel in the delete dialog to close it without revoking anything.
This content was generated by AI and reviewed, edited, and verified by a human.