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Prompted Upgrade Required to Access Twilio Studio on Trial Accounts

Issue

Trial account users receive a prompt asking them to upgrade their account when attempting to create flows in Twilio Studio.

 

Product

Studio

 

Environment

Twilio Console

 

Cause

Twilio updated the Free Trial structure to provide product-specific test usage limits (such as designated SMS, voice, and email allowances) instead of a general promotional credit balance. Under this updated model, trial accounts expire after 30 days and certain advanced products, including Twilio Studio, are feature-gated and unavailable on unverified trial projects.

 

Resolution

To unlock Twilio Studio and build interactive flows, upgrade your Twilio project to a full account.

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