Overview

This article explains what to do if you receive a notification about upgrading the Twilio Java Helper Library (versions 10.0.0 – 12.1.1) for your Twilio account, but your SMS or messaging integration is managed by a third-party platform or vendor. It clarifies why you received the message, what actions are required, and who is responsible for the upgrade.

Environment

• Twilio Console (for notification reference)
• Any third-party platform or custom integration that connects to Twilio on your behalf

What You Need To Know

• The Twilio Java Helper Library is a software package used by developers to connect applications to Twilio.
• If your organization uses a third-party platform, vendor, or custom integration to send SMS or other messages via Twilio, you may not directly manage the Java Helper Library or its version.
• Twilio sends notifications to account owners when it detects that an integration is using an outdated Java Helper Library version (example: 10.0.0 – 12.1.1).
• The upgrade must be performed by the party managing the integration (e.g., your vendor, platform provider, or internal development team), not by you as the account owner.
• You will not find settings or options in your Twilio Console to update the library yourself.
• To ensure continued delivery of Twilio services, the integration owner must update their connection to use Java Helper Library latest version.

Frequently Asked Questions

Why did I receive a notification about the Java Helper Library upgrade?

Twilio detected that a system connecting to your account is using an outdated version of the Java Helper Library. As the account owner, you were notified to prevent potential disruptions.

Do I need to update anything in my Twilio account?

No. The update must be performed by the party managing the integration (third-party vendor, platform provider, or your internal development team).

How do I ensure the upgrade is completed?

Forward the notification email to your integration provider or technical team and request that they update their Twilio integration to Java Helper Library version 13 or higher.

Where can I find more information about the upgrade?

You can reference the official migration guide:
https://www.twilio.com/en-us/changelog/Twilio-Java-Helper-Library-Major-Version-Release-12-x-x

Conclusion

If you receive a Java Helper Library upgrade notification but use a third-party platform, vendor, or custom integration to connect to Twilio, you do not need to take technical action yourself. Contact the party responsible for the integration and provide them with the notification details so they can update their connection. For further questions, reach out to your integration provider or Twilio Support.