Objective
If you are seeing unexpected charges for "Voice Intelligence" or "Conversational Intelligence" transcription on your Twilio bill and wish to stop these charges, you can disable the transcription feature directly from your Twilio Console.
When to Use This Article
- You are using Elastic SIP Trunking or Programmable Voice.
- You are recording calls but do not want them transcribed.
- You see transcription charges on your bill and want to prevent future charges.
Product
Programmable Voice
Environment
Twilio Console
Procedure
Steps to Disable Transcription
- Log in to the Twilio Console.
-
Navigate to Conversational Intelligence Services:
- Go to Explore Products > Conversational Intelligence > Services.
- Or use the direct link: Conversational Intelligence Services Console
-
Select the Active Service:
- Click on the service name associated with your account.
-
Disable Auto Transcribe:
- Uncheck the "Auto Transcribe" box.
- Click Save.
-
(Optional) Delete the Service:
- If you do not plan to use transcription at all, scroll to the bottom and click Delete Service.
Note:
Disabling "Auto Transcribe" or deleting the service takes effect immediately and will stop transcription processing on future call recordings.
Additional Information
- If you see "feature not available" when accessing the transcription page, this is expected for Elastic SIP Trunking, as transcription is more commonly used with Programmable Voice.
- If you are unsure whether transcription is enabled, or if you need help reviewing your account settings, reach out to Twilio Support for assistance.
- If you believe you were charged in error, you can request a billing review.