Objective
Twilio Conversations supports Facebook Messenger as a channel, allowing businesses to integrate Messenger for customer support and engagement. Access to this feature is currently in public beta and may require explicit entitlement on your Twilio account.
This article explains how to enable Facebook Messenger for your Twilio account, common issues you may encounter, and troubleshooting steps.
Product
Twilio Conversations
Environment
Twilio Console
Procedure
How to Enable Facebook Messenger Channel
1. Accessing the Configuration Page
Depending on your Console experience, use the appropriate link:
Legacy Console:
Facebook Messenger
One Console:
https://1console.twilio.com/account/ACXXXXXXXXXXXXXXXX/us1/channels/facebook-messenger
Replace ACXXXXXXXXXXXXXXXX with your actual Twilio Account SID.
2. Enabling Messenger
- Navigate to the Messenger configuration page using the appropriate link above.
- Click Enable Facebook Messenger.
- Click Login with Facebook and enter your Facebook credentials.
- Follow the prompts to connect your Facebook webhook endpoint.
Additional Information
If you have completed the steps above and are still unable to enable Facebook Messenger, please contact Twilio Support with your Account SID and a description of the issue.