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Unable to View "Text Templates" within the Two-Way Messaging Lightning Component

Issue

This article provides a solution for when you are unable to view 'Text Templates' within the Two-Way Messaging Lightning Component.

 

Product

Twilio for Salesforce

 

Resolution

Here are a few possible solutions that you could try to resolve this issue:

  1. Check the Template Type Compatibility: The Lightning component currently supports Salesforce “Text Templates” (not Classic Email Templates or Quick Text). Please ensure your templates are created as “Text Templates” in Salesforce, not as Classic Email Templates.
  2. Confirm Template Folder Access: Confirm that the templates are saved in folders accessible to your user profile and that sharing settings allow visibility from the Lightning component.
  3. Verify Component Configuration: Double-check that the Lightning component is configured to reference the correct template folder or type. Sometimes, component settings or permissions can limit what’s displayed.
  4. Check Salesforce Permissions: Make sure your user profile has the “View Template” and “Manage Template” permissions enabled in Salesforce.

 

Additional Information 

You can find additional information about Twilio for Salesforce at the following links:

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