Issue
Twilio detected an OTP in the inbound message body. Twilio redacts the passcode and marks the message failed to help prevent abuse of Twilio numbers.
Product
Programmable Messaging
Environment
Twilio Console
Cause
The incoming message contains a one-time passcode or similar verification code.
Resolution
- If you are using a Trial account and need to receive inbound OTP messages, upgrade your account.
- After upgrading your account you can contact Support. Twilio Support with gather additional details on your use case for review, and submit an internal request to have the block on inbound OTP messages removed.
- If it is necessary to stay on a Trial account, use a different message template while the account remains on a Trial.