The Authy App is Showing the Wrong Logo for my Verify TOTP

The iOS and Android Authy apps use Google Image Search to find the logo associated with your issuer name. For Verify TOTP, the issuer name is the Friendly Name you used for your Verify Service.

To change the logo displayed in the Authy app for your TOTP, you can try different variations of your application’s name as your Friendly Name. 

You can change your Service name through the API, or navigating to the Twilio Console.

  1. Access the Verify Services page in Console.
  2. Click the Service you wish to edit.
  3. From the "Settings" tab, update the SERVICE NAME field as desired.
    verify_logo_500px.png
  4. When finished, scroll to the bottom of the page, and then click Save.

Escalation

If changing the Service Name doesn't help change the logo displayed within the Authy app, please contact our Twilio Support Team, and include the URL (from the public internet) of an image file for your logo. Acceptable file formats include .ico, .jpg, .jpeg, or .png.

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