How to find the Task Sid in Flex Insights

 

The Segment is the lowest level of granularity in Flex Insights conversation data, representing the individual segment within the conversation.

The Segment ID is a Primary Key for the Conversation data set.

The Taskrouter Task SID is contained in the label "External ID" on the "segment" attribute.

When you add the segment attribute in a report, you can choose which label to display:

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A short video demonstration on how to display the task SID from the "conversations" tab in Flex:

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A demonstration on how to display the Task SID from a KPI dashboard:

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