Overview

Twilio offers both Pay-as-you-go and Invoice payment models. Twilio PAYG supports credit cards and a "Auto-Recharge" feature to ensure service continuity. For high-volume customers with a committed annual spend of at least $12,000 USD, Twilio provides Monthly Invoicing, where payments must be made via ACH or Wire Transfer.

Environment

Twilio Console

Frequently Asked Questions

What payment methods are supported?

• PAYG
  • Credit Cards
• Invoices
  • ACH
  • Wire Transfer

Can multiple payment methods be stored on an account?

Yes

How is a default payment method selected?

• Auto-Recharge
  • You can set a primary and a backup payment method 
• Add Funds
  • List of payment methods are shown for you to select from

Are payment methods shared across billing groups?

No, because billing groups can be across different entities or currencies

How are expired or failed payment methods handled?

• You will need to update your payment method
• Twilio sends an email if the auto-recharge fails

Is support available for invoices, net terms, or wire transfers?

Support is available

How are refunds and credits issued?

Our support team can help issue refunds or credits

What about support for local payment methods?

No support yet for local payment methods

How does Twilio's "Pay-as-you-go" billing work?

Twilio's “Pay-as-you-go” billing is a usage-based, no-contract model where you pay for services as you consume them. Costs are deducted from your balance, which can be topped up manually or via auto-recharge

What is "Auto-Recharge" and should I enable it?

Twilio's “Auto-Recharge” is a feature that automatically charges your card to replenish your balance when it falls below a set threshold, ensuring uninterrupted service

Can I pay via Monthly Invoice instead?

Yes. Invoiced billing is available for customers with a minimum committed contractual spend of at least $12,000 USD per year. See Can I set up billing by invoice for my Twilio account?Help article

Why does my Invoice total look different from my card receipt?

Card receipts show how much money you added to your account, while Invoices show how much of that money was actually spent on services

Can I set a maximum spend limit?

There is no maximum spend limit setting. However, you can keep track of your usage, and set up triggers that will let you know when you’ve spent a certain amount of money