Overview
The Twilio-SCV-Connector manages the secure link between your Twilio account and Salesforce. If you are experiencing issues with call records, recordings, or transcriptions, please review the following steps:
Product
Programmable Voice
Environment
legacy Twilio Console
What You Need To Know
Initial Connection Failures: If you receive an error while connecting your Twilio account from the Salesforce Cloud Voice setup page, verify that your Salesforce Org Domain is correct and that the user performing the setup has full administrative permissions for Telephony Integration.
Missing Recording Playback: Recording playback is only visible once the Voice Call record has been successfully updated with the recording's location and metadata. If a call has just concluded, please allow up to 60 seconds for the signed URL to sync and the playback interface to appear.
Transcription Issues: Real-time transcription relies on webhooks sent from Twilio to Salesforce. If transcriptions are not appearing in your Twilio Console, work with your IT team to ensure your network/firewall is not blocking incoming traffic from Twilio's webhook IP ranges.
401 Unauthorized Errors: If you see "Unauthorized" errors in your own integration logs, this typically indicates a signature verification failure. Ensure that no intermediate proxy or firewall is stripping or altering the
X-Twilio-Signatureheader from the incoming requests.Voice Call Record Creation: If inbound calls are reaching agents but Voice Call records are not being created in Salesforce, check your Salesforce REST API limits and ensure the integration user has "Create" and "Edit" permissions for the Voice Call object.