Objective
If you are trying to implement call forwarding for a Twilio phone number in the Australia (AU1) region, you may notice that TwiML Bins and Studio are not currently available. This article explains why this is the case and provides a reliable workaround using webhooks and Twimlets.
- TwiML Bins and Studio are not available in the AU1 (Australia) and IE1 (Ireland) regions.
- Customers attempting to use these features for call forwarding in these regions will not be able to configure them as usual.
Twilio is in the process of expanding product and feature availability across all regions. As of now, TwiML Bins and Studio are not supported in the AU1 and IE1 regions. Engineering is actively working to enable these features, but there is no confirmed release date.
Product
Programmable Voice
Procedure
Workaround: Use Webhooks with Twimlets for Call Forwarding
You can still achieve call forwarding in the AU1 region by using a webhook that points to a Twimlet-generated URL. Twimlets are simple web applications hosted by Twilio that can perform common telephony functions.
Steps
-
Generate a Twimlet Forwarding URL:
- Go to the Twimlet Forwarder.
- Enter the phone number you want to forward calls to and configure any additional options as needed.
- Click "Generate Twimlet" to get a unique URL.
-
Configure Your Twilio Number:
- In the Twilio Console, navigate to the phone number you want to configure.
- In the "A CALL COMES IN" section, select Webhook from the dropdown menu.
- Paste the Twimlet URL you generated into the provided field.
-
Save Your Changes:
- Click "Save" to apply the new configuration.
Result
Incoming calls to your Twilio number in the AU1 region will now be forwarded to the destination number you specified via the Twimlet.
Additional Information
- This workaround is temporary until TwiML Bins and Studio become available in the AU1 and IE1 regions.
- For more information on regional product availability, see Twilio’s Regional Product and Feature Availability.
If you have questions or encounter issues with this workaround, please reach out to Twilio Support for further assistance.