Accounts created via Azure do not have login credentials of the username/password type, like accounts created directly from our website. For this reason, they do not receive a password reset email if they try the standard "Forgot password?" workflow available on our site. Instead, access to these accounts is done via SSO directly from Azure Marketplace.
Objective
Explain the sign-in process for SendGrid accounts created through Azure Marketplace.
Product
Twilio SendGrid Email
User Account Permission/Role(s) Required
Primary account administrator.
Procedure
Once the SendGrid subscription is enabled:
- Go to the Azure portal's Subscription overview page
- Select Resources
- Click your Twilio SendGrid resource (it might have a friendly name)
- A detail page will load, showing all the information related to your current Twilio SendGrid subscription.
- Click the link "Open SaaS Account on publisher's site".
How to contact Twilio SendGrid support if you get an error when clicking the "Open SaaS Account on publisher's site" link
- If you get an error clicking the link, please take note of the Request ID that will appear.
- Go to our Support Page
- Expand the "Trouble Logging In?" section
- Click the option "I am having a different login issue"
- Provide the requested information, along with the Request ID shown in the error page.
Additional Information
- If you have difficulties accessing Azure Marketplace, please reach out to Azure support for further assistance.
- If the Open SaaS Account on publisher's site link is grayed out, please check your permissions in Microsoft Azure.
- To learn more about the error page that appears when trying to log in to SendGrid from the Reseller's login page, you can refer to Single Sign-On Failed Error.