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How to Use WhatsApp With Twilio Studio Flows on a Twilio Trial Account

Objective

You may want to test Twilio Studio Flows with WhatsApp before upgrading to a paid account. This article explains the options available for trial to experiment with WhatsApp integrations in Twilio Studio.

Key Points

  • WhatsApp Sender Setup Requires a Paid Account:
    Due to WhatsApp’s verification and compliance requirements, you cannot set up a dedicated WhatsApp sender or use WhatsApp in production with a Twilio trial account. Upgrading to a paid Twilio account is required for full WhatsApp sender functionality.
  • Testing with the Twilio Sandbox for WhatsApp:
    Twilio offers a WhatsApp Sandbox, which allows trial users to test WhatsApp messaging and Studio Flows without upgrading. The Sandbox is a pre-configured environment that simulates WhatsApp messaging for development and testing purposes.

 

Product

Programmable Messaging

 

Environment

legacy Twilio Console

 

Procedure 

  1. Access the Sandbox:
    Log in to your Twilio Console and navigate to the WhatsApp Sandbox.
  2. Join the Sandbox:
    Follow the instructions to join the Sandbox using your personal WhatsApp number. You’ll send a code to a specific number to activate your access.
  3. Configure Studio Flows:
    You can now use the Sandbox number as a sender in your Studio Flows. This allows you to build and test WhatsApp chatbots, automations, and other workflows.
  4. Limitations:
  • The Sandbox is for development and testing only.
  • You cannot use your own WhatsApp business number or remove Sandbox restrictions until you upgrade your account and complete WhatsApp Business verification.

 

Additional Information 

While you cannot set up a dedicated WhatsApp sender or use WhatsApp in production on a Twilio trial account, the WhatsApp Sandbox provides a way to test and develop WhatsApp integrations with Studio Flows. For full access, including using your own WhatsApp number, you’ll need to upgrade to a paid Twilio account and complete the WhatsApp onboarding process.

If you have further questions or need help getting started, please refer to the resources or reach out for additional guidance:

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