Issue
This article provides steps to troubleshoot Twilio Console errors, including page load failures, blank screens, and other Console UI issues.
Environment
legacy Twilio Console
Resolution
- Navigate through the Twilio Console to the point immediately before the issue occurs.
- Open Chrome Developer Tools: Three-dot menu → More tools → Developer tools
- Select the Network tab.
- Reproduce the issue in the Console.
- Click on the failed request which has a red x symbol.
- Click on the associated Response tab.
- Review the message in the response to help pinpoint the root cause of the issue.
Note: The example shown above demonstrates troubleshooting a generic error that occurred when attempting to delete a recording. This same process can be used to investigate other Console issues, such as:
- Pages failing to load
- Blank white screens
- Errors when navigating to specific Console pages
Additional Information
This procedure is most effective when:
- You can reproduce the issue on your own system, or
- You are troubleshooting live with a customer (for example, over Zoom)
If neither option is possible, ask the customer to reproduce the issue and provide HAR logs. The same error messages can be found within the HAR logs, though additional time may be required to parse through the data.
Tip: When reviewing HAR logs, search for common HTTP error codes such as 400, 403, and 404, and ask the customer to provide timestamps for when the issue occurred.