Issue

When attempting to delete voice call recordings through the Twilio Console, you may encounter an error as shown below:

There was a problem attempting to delete your Recordings.

Product

Programable Voice

Environment

Twilio Console

Cause

This error can occur in two scenarios: (1) when a bulk-delete operation is attempted from the Console with a selected date range exceeding 90 days, or (2) If steps to select, filter and list is not followed correctly.

Resolution

Please follow the below option to ensure recordings date range is selected correctly and recording list is selected accurately.

1. Select Custom Date Range, ensure this is not exceeding 90 days
    
2. Ensure below steps are followed correctly when selecting recording list a. Click on "Filter" to get list of all recordings according to date filter
   b. Click on "Select" Option and Select All
   c. Click on "Action"> Delete Recording
    
3. If select This Month, Last Month, Last 30 days, Always click on Filter to get the list and then move on the Select.

Note: If batch deletion through the Console is not feasible due to the total number of recordings, you will need to use the Twilio API to perform the deletions programmatically. Refer to the resources in the Additional Information section below for guidance. 

Additional Information 

• Downloading and Deleting Twilio Call Recordings
• How to Bulk Delete Twilio Voice Recordings
• Bulk Delete your Twilio Recordings with Python